Frequently Asked Questions
Everything you need to know about bringing BESS into your home.
What is the typical shipping timeframe for furniture?
Most in-stock items are processed within 2-3 business days. Large furniture pieces typically arrive within 7-14 business days via our specialized white-glove delivery partners.
Do you offer international shipping?
Currently, BESS ships exclusively within the continental United States and Canada to ensure the safety and integrity of our home goods during transit.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are non-returnable.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking link. You can also monitor your status by logging into your BESS account dashboard.
Are your wood products sustainably sourced?
Yes, BESS is committed to sustainability. Over 90% of our wood furniture is crafted from FSC-certified timber or reclaimed materials to minimize environmental impact.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger home investments.