Returns & Exchanges

At BESS, we want your home to be your sanctuary, which is why we offer a 30-day window to return items that don't perfectly fit your space. All returned products must be in their original condition and packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack your home goods in their original boxes, ensuring all protective padding is included to prevent damage during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the items, your refund will be processed back to your original payment method within 5-7 business days.